Return policy

At FIIN, we want you to love your purchase. Please review our Return & Exchange Policy carefully to understand the conditions under which exchanges are accepted for our clothing products.

You have 7 days from the date of delivery to request a size exchange.
We accept exchanges for sizing issues only — no refunds or returns for other reasons.

To qualify for an exchange:

Item must be unworn, unused, and in its original packaging
All tags must be intact
A proof of purchase must be provided

1. Standard Delivery

Estimated delivery time: 7-12 working days.

2. Size Confirmation

We recommend carefully referring to the size chart provided on each product page before placing your order.
For clothing products, size exchanges are accepted only if the item is unused, in original condition, and stock for the desired size is available.
Size exchange requests must be raised within 4 days of delivery.

3. Exchanges

Exchanges are accepted for the following cases:
- Damaged, defective, or incorrect items.
- Size exchanges for clothing items (subject to stock availability).
The product must be unused, unwashed, with original tags and packaging intact.
Accessories such as jewelry, innerwear, and other non-clothing items are strictly non-exchangeable due to hygiene reasons.
Exchange requests must be initiated within 4 days of delivery.

4. Unboxing Proof Requirement

To process an exchange, you are required to record a clear unboxing video when opening the package.
The video must clearly show the packaging and product condition.
Email the video along with photos of the issue to support@fiin.store.

5. No Returns & Cancellations

All sales are final. We do not accept order cancellations once an order is placed.
Returns for refunds are not accepted except in cases of damaged, defective, or incorrect items.

6. Non-Exchangeable & Non-Returnable Items

The following items cannot be exchanged or returned:

Accessories (including earrings, bracelets, jewelry, etc.)
Innerwear or hygiene-sensitive items
Worn, washed, or used products
Sale, discounted, or promotional items
Made-to-order (MTO) products

7. Exchange Process

Exchanges depend on stock availability.
If your desired size or product is out of stock, you may:
- Choose a different item of similar value, or
- Opt for store credit for future purchases.

8. Shipping for Exchanges

If courier pickup is unavailable in your area, the customer is responsible for return shipping costs.
We recommend using a reliable, trackable shipping method for returns.